On-the-ground operators are not personal bodyguards
In Level III - V scenarios, additional costs for operative personnel and/or travel tickets of any kind may apply
We are solely here to assist - the client will be responsible for any additional costs incurred by their emergency.
What constitutes a security emergency?
Sudden, unexpected, or impending situation that may cause injury, loss of life, damage to the property, and/or safety interference with the normal activities of a person or firm and which, therefore, requires immediate attention and remedial action.
Most emergencies require priority intervention to prevent a worsening of the situation, although in some situations, mitigation may not be possible, and our company may only be able to offer palliative care for the aftermath.
While some emergencies are self-evident (such as a natural disaster), many smaller incidents require that an observer (our call center) decide whether it qualifies as an emergency. In any case, we will always help and advise in a live call.