Please note
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On-the-ground operators are not personal bodyguards
In Level III - V scenarios, additional costs for operative personnel and/or travel tickets of any kind may apply
We are solely here to assist - the client will be responsible for any additional costs incurred by their emergency.
What constitutes a security emergency?
Sudden, unexpected, or impending situation that may cause injury, loss of life, damage to the property, and/or safety interference with the normal activities of a person or firm and which, therefore, requires immediate attention and remedial action.
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Most emergencies require priority intervention to prevent a worsening of the situation, although in some situations, mitigation may not be possible, and our company may only be able to offer palliative care for the aftermath.
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While some emergencies are self-evident (such as a natural disaster), many smaller incidents require that an observer (our call center) decide whether it qualifies as an emergency. In any case, we will always help and advise in a live call.